Services

Special Delivery apply for shipments considered:

  • ultra-urgent
  • medical deliveries such as biologial samples on dry ice
  • high value (value exceed 1000 EUR if no Insurance has been requested)
  • heavy or awkward
  • hazardous
  • precious or sensitive
Features
  • the fastest way by air or road
  • dedicated couriers or range of vehicles to suit your requirements
  • suit for emergency, time-critical shipments
  • delivery details transmitted trought the EVA-System (automatically email, Yahoo Messenger, Android phones)
  • online tracking shipments through electronic services
  • acknowledgement of receipt by phone
  • a control system for on-line dispatches
  • order on-line
  • the consignee’s contact by phone for the special conditions deliveries
  • return of the signed and/or sealed documents (Waybills, Invoices, CMR)
  • EVA-invoicing system for billing and customized professional
  • insurance of dispatches
Restrictions
  • loose packages or palletized freight
  • unlimited total shipment weight
Special and Extra Services

Please check our Special and Extra Services. Those services are considered extra fees and are applied to the base charges.

Saturday Delivery

Saturday Delivery is available for an additional charge. To chek availability, please contact our Customer Service Department

Pickup Order

A charge applies when you request a pickup. The charge is itemized separately on your invoice

Saturday Pickup

Saturday Pickup is available for an additional charge. To chek availability, please contact our Customer Service Department

Weekend Service

Weekend Pickup or Delivery is available for an additional charge. Delivery times depend on the particular service requested. To determine if Weekend Services is available to your destination, please contact our Customer Service Department

Holidays Service

Delivery times depend on the particular service requested. To determine if Holidays Services is available to your destination, please contact our Customer Service Department

After Hours Service

A shipping fee applies for After Hours Pickup or Delivery. After Hours is considered between 6 p.m. to 8 a.m. To determine if After Hours Service is available to your destination, please contact our Customer Service Department

Shipment Value Added - Insurance

The Declared Value and Limits of Liability sections in WEBCourier “Terms and Conditions”

Dangerous Goods

Certain dangerous goods can be sent through WEBCourier services.
To chek availability, please contact our Customer Service Department

Dry Ice Shipments

Dry Ice Shipments are accesible using WEBCourier services

Volumetric Weight

Volumetric weight is calculated by multiplying the lenght by width by height of each package in centimeters and diving the total by the volumetric conversion factor established for each service (please see the description of each domestic courier service). If the volumetric weight exceeds the actual weight, charges may be assessed based on the volumetric weight. Volumetric weight applies on a per-shipment. Dimensions are rounded up to the next whole number. The final calculation is rounded up to the next half kilo or to the next whole kilo

Wait Time Charge

A surcharge may apply for waiting time that exceed 15 minutes allocated for delivery at consignee’s address

Delivery Signature Options

WEBCourier offers three Delivery Signature Options for shippers:

  • indirect signature – WEBCourier will obtain a signature in one of two ways: from any person at the delivery address; from a neighbor, building manager, or other person at a neighboring address;
  • direct signature – WEBCourier will obtain a signature of the authorized person indicated by the shipper, identified by a card ID. If there is no authorized person at the delivery address, Webcourier will reattempt delivery.
  • adult signature – WEBCourier will obtain a signature from any person at least 18 years old (card ID required) at the delivery address. If there is no eligible recipient at the delivery address, Webocurier will reattempt delivery.

Shipments to residential addresses may be released without obtaining a signature. If you require a signature for a residential shipment, select one of the Delivery Signature Options. Indirect Signature is not available for shipments to business addresses. If a contact person is available on the shipment documents (AWB, labels, MAWB), the direct signature will be apply. Shippers cand choose the Delivery Without Signature option for shipment to business addresses. In this case, the Company Stamp will be obtained from the recipient. In all cases phone number is required. Otherwise, Address Correction charge will be apply

Extra Services Charge

When the shipper or recipient requests a special handling service beyond the standard courier pickup and delivery features of service outlined in this WEBCourier Service Guide, or when determined by WEBCourier, we will assess an extra services charge in addition to all other applicable charges

Broker Select Option Fee (*)

If you choose to have us deliver the shipment paperwork to a different customs broker for customs clearance, a fee applies.
(*) This option is available only for NON-EEC shipments

Customs Clearance Fee (*)

WEBCourier provides import/export clearance processing. WEBCourier charge an ancillary clearance service fee, where applicable, on international shipments for:

  • clearance processing
  • services requested by the shipper, recipient or importer of record
  • or to recover the costs passed to WEBCourier by the regulatory agency for regulatory filing

Ancillary clearance service fees that are invoiced are described on a separate line item on the invoice.
We may apply these service fees, which are subject to change, to either a based Shipper or Recipient.
When possible, we will honor the Shipper’s request to bill these service fees to the Recipient. When we are unable to honor that request, the Shipper may be invoiced for applicable ancillary clearance services.
When the Shipper option is selected to pay duty-and-tax charges, the payer will be invoiced for all applicable ancillary service fees that are assessed for clearance including all fees resulting from ancillary services that may have been requested by the recipient.
(*) This option is available only for NON-EEC shipments

Duties and Taxes (*)

Duties and taxes may be assessed on the contents of the shipment. Any such charges will be billed to the recipient, unless you instruct us otherwise. In the event we advance duties and taxes on any given shipment, the payer will be assessed a surcharge based on a flat rate or on a percentage of the total amount advanced.
(*) This option is available only for NON-EEC shipments

Airport Recovery

A charge applies to recover your shipments from the airport

Airport Charges

For your shipments consolidated under one Master AirWaybill, we will apply charges depending on the commercial airline

F.S.C. – Fuel Surcharge

We reserve the right to assess fuel and other surcharges on shipments, without notice. We will determine the amount and duration of any such surcharges at our sole discretion. By tendering your shipment to WEBCourier, you agree to pay the surcharges, as determined by WEBCourier.
The fuel surcharge percentage will be subject to adjustment monthly. The percentage for each month is available at the Fuel Surcharge page approximately two weeks before the surcharge is applicable

Text Message before Delivery

A text message will be sent to the recipient before delivery. Recipient will be informed of the possibillity of receiving the shipment. You must provide a romanian valid mobile phone number

Destroy Shipment

Upon special request submittet by the shipper, a charge applies to destroy the shipment

Access the Webcourier “Terms and Conditions”, which also represents the Service Agreement between “We” and “You”.